Our Shipping Policy
Priority Mail and UPS Ground are NOT guaranteed services and do not guarantee a delivery date.
We strive to ship all items as efficiently and cost-effective as possible. Please review the following:
Order Processing Details
- Standard processing time for orders is 1-2 business days
- Orders are processed Monday - Friday from 8 am to 4pm CST. We do not operate or process shipments on weekends, national holidays, and after 4pm CST
- Orders need to be placed by 3pm to get processed on the same day (order size and product availability could delay this, however)
- Orders are processed as they are received
Merchandise Damaged in Transit & Lost/ Misdelivered Packages
We try our best to package all items the best way possible and also check the accuracy of the order "Ship To" details. However, if you receive any damaged items, or did not receive your package 7 business days after the order left our facility, please email us at info@birdpalproducts.com. Every situation is different, so we'll work as diligently as possible to evaluate and resolve your issue.